Job Overview

What You'll Focus On:

Fraud Strategy & Risk Modeling

• Develop rules, risk models, and alerts based on transaction patterns, merchant behavior, and processor feedback.
• Exercise judgment in determining risk tolerance levels and recommending operational improvements to mitigate exposure.

Risk Management Framework Implementation

• Lead the Implement and continuous enhancement of the company's fraud and risk management framework.
• Interpret data and make strategic recommendations to optimize transaction monitoring, payout processes, and overall fraud prevention procedures.

Incident Investigation & Advisory Reporting

• Conduct complex investigations into suspicious activity, chargebacks, and irregular transaction patterns.
• Prepare analytical summarizes and recommendations for compliance and Finance leadership, advising on corrective actions or policy adjustments.

Data Reporting & Risk Insights

• Design and maintain fraud performance dashboards and risk reports tracking chargeback rates, declines, refund ratios, and other KPIs.
• Interpret data trends and provide actionable insights to management to inform business decisions.

Tools & Process Optimization

• Evaluate, recommend, and support the implementation of advanced fraud detection tools and software systems.
• Collaborate with vendors and internal resources to ensure tools align with business objectives and compliance requirements.

Cross-Functional Collaboration

• Partner with the Compliance, Product, and Finance team to ensure fraud controls align with overall business goals.
• Exercise discretion in resolving escalated issues with processors and merchants.

Qualifications:

• 3+ years of experience in fraud analysis, financial risk management, or payment processing, preferably in SaaS, fintech, or e-commerce industries.
• 1+ years of relevant fraud investigation experience highly preferred.
• Education: Bachelor's degree in Finance, Economics, Data Analytics, Business Administration or a related field preferred.
• Hands-on experience with Stripe Radar, Adyen Score, or comparable fraud tools is preferred

Competencies:

• Strong proficiency in Excel required.
• Strong problem-solving skills and ability to quickly understand complex customer issues through research, investigations, and appropriate questions required.
• Exceptional written and verbal communication skills required.
• Ability to work independently and in a team environment required.
• Ability to prioritize and manage multiple tasks and responsibilities required.
• Strong time management skills required.
• Ability to draw insights from data required.
• Judgment & Integrity: Proven track record of exercising discretion in handling sensitive financial and compliance information.

Work Condition:

• This position is primarily remote in the US, with occasional travel if it is needed.
• Work hours are generally standard business hours, with flexibility required to accommodate urgent fraud investigations or coordination across time zones.
• The role involves prolonged periods of sitting and extensive computer use to review data, monitor transactions, and prepare analytical reports.
• Work is performed in a fast-paced, data-driven environment that demands high attention to detail, confidentiality, and sound decision-making.
• Must maintain a secure and compliant remote work environment, adhering to company policies for data protection and confidentiality.

Disclaimer

• The job description is not meant to cover or include all the tasks, duties or responsibilities the employee may be required to perform.
• The job duties and responsibilities can change at any time, with or without notice.

What We Offer

• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• The salary range for this position is between $65k to $80k