Join ShopMy – Powering the Future of Digital Marketing

ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs. Today’s most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products.

We’ve just closed an incredible $77m Series B funding round led by Bessemer, fueling our mission to redefine the creator economy. If you're passionate about delivering exceptional product solutions and shaping the future of digital marketing, we want to hear from you!

About the Role

As Senior Manager, Product Research, you’ll be the dedicated researcher responsible for engaging directly with ShopMy’s user base to understand their needs and pain points. You’ll partner closely with product managers, designers, and engineers to help shape product strategy and surface actionable insights to elevate both creator, shopper and brand experience on ShopMy.

This is an individual contributor role on the Product team. In this role, you will be expected to independently own and lead complex research projects while contributing to broader team initiatives with growing consistency.

What You’ll Do

• Own and drive the research roadmap in close partnership with Product, Success and Sales
• Lead end-to-end user research efforts across multiple product areas; from generative discovery to evaluative testing
• Lead and execute end-to-end UX and usability testing initiative, translating insights into actionable design and product improvements that enhance user experience. 
• Incorporate best in class UX principles into research and product development processes, championing user-centered design standards and ensuring a consistent, high quality experience. 
• Synthesize and communicate insights in compelling ways that influence product decisions and roadmap prioritization
• Design, scope and execute studies using a mix of methodologies (e.g., 1:1 interviews, usability tests, surveys, diary studies)
• Collaborate with Product, Design, Marketing, Data, and Product Support to identify and prioritize key user pain points and user needs
• Advocate for the voice of the creator, shopper and brand throughout the product development process
• Contribute to the evolution of our product development process by establishing frameworks and best  practices for research planning, documentation, and insights sharing
• Help level up research understanding across the team through lightweight training and education

What You Bring

• 6+ years of experience in product or UX research, preferably at a fast-paced B2B or B2C startup
• Expertise across both generative and evaluative research methods (both in-person and remote) with a portfolio or examples of research that influenced shipped products
• Exceptional communication and storytelling skills- you make data and insights engaging, accessible, and memorable
• Strong collaborator, able to build cross-functional relationships and advocate for users without losing sight of business context
• Comfortable navigating ambiguity, prioritizing impact, and balancing rigor with speed
• Experience working with creator tools, marketplaces, or e-commerce products is a plus

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Reimbursements up to $200/month to spend on teammate outings
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO