Our client is an emerging leader in AI platform space, offering an enterprise-grade platform designed to connect human decision-making with intelligent automation. Their system brings together communication channels such as chat, email, web, CRM, and in-store touchpoints, enabling organisations to scale AI adoption with trust, context, and strong governance.

What you will do:

• Workflow Design & Development
• Build and maintain no-code/low-code automation flows using platform tools such as data boards, triggers, and channel integrations.
• Translate business logic into reusable workflow modules spanning channels like Slack, WhatsApp, email, and web.
• Develop end-to-end logic for automated routing, permissions, and multi-agent orchestration.
• Solution Implementation & Customisation
• Partner with Customer Success and Project Managers to implement client-specific use cases.
• Adapt workflows based on dynamic profiles, knowledge hubs, and live system data.
• Support proof-of-concept builds, validate logic flows, and ensure smooth handoff into production.
• Platform Expertise & Best Practices
• Develop deep understanding of the orchestration engine, SDKs, integrations, and governance architecture.
• Suggest enhancements, reusable templates, and best practices for common industry workflows (e.g., financial services, enterprise operations).
• Produce clear documentation for workflows, implementation steps, and long-term maintenance.

What you will need:

• 1–3 years of experience in workflow automation, RPA, or low-code tools (e.g., n8n, Zapier, Power Automate, UiPath).
• Strong logical thinking with an eye for detail in process design.
• Familiarity with APIs, webhooks, and conditional logic.
• Bonus: exposure to CRM systems, ticketing tools, or BI dashboards.
• Scripting or front-end knowledge (JavaScript, JSON, Python).