This role follows a hybrid schedule, requiring in-office work two days per week in either our New York City or Mountain View office.

What you'll do

• Design intuitive experiences for users across the Customer Experience Platform, including agent workspaces, end-customer interactions, AI observability, and tooling.
• Create intuitive configuration interfaces that make complex AI and automation systems accessible to business users.
• Contribute to the design system and establish UI/UX patterns for dense, feature-rich professional applications.
• Collaborate with world-class AI researchers, engineers, data scientists, and product leaders to solve novel design challenges.
• Partner with product leadership to define customer-focused product visions and tactical strategies for iterative value delivery.
• Move quickly while maintaining quality, working closely with engineers to deploy designs in weeks, not months.
• Prototype and explore design solutions using code, validating ideas before full implementation.
• Learn what works through customer feedback, usage data, and iterative testing.
• Participate in design critiques and collaborate with fellow designers to ensure design quality and consistency.

What you'll need

• 4–6 years of product design experience, with a portfolio showcasing complex workflow design, enterprise applications, or professional tools.
• Proficiency in Figma, including component libraries and collaborative design processes.
• Strong technical depth and comfort with code; able to prototype using tools like React or TypeScript, and understand system architecture, APIs, and technical constraints.
• Proven ability to design complex workflows for dense applications with multiple configuration options, real-time constraints, and diverse user needs.
• Self-directed and execution-focused; balances craft with velocity, researches competitive products, and demonstrates refined design judgment.
• Excellent communication skills, capable of articulating design decisions across engineering, product, and leadership teams.
• Collaborative mindset; open to feedback, thrives in ambiguity, and works effectively within small, close-knit teams.

What we'd like to see

• Experience designing for voice interfaces, real-time systems, or live communication tools.
• Experience with enterprise software, especially in customer service, contact centers, CRM systems, or business automation platforms.
• Understanding of AI/ML systems and how to design interfaces that appropriately expose intelligent capabilities.
• Background in designing developer tools, configuration interfaces, or systems serving both power users and novices.
• Proven track record of contributing to or building design systems for complex product suites.
• Experience working in highly technical environments that require close collaboration with engineering teams.

$180,000 - $200,000 a year

Benefits include:

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at to obtain assistance. #LI-AG1 #LI-Hybrid