We’re growing our Partner Support team and looking for a Coordinator, Partner Support who will help us ensure that our global service partners deliver top-quality support for Promethean products - ActivPanels and Projectors.

In this role, you’ll become a trusted expert on our hardware, work closely with internal teams and external partners, and support escalated technical cases. You’ll play a key part in improving processes and making sure our service experience is consistent and excellent worldwide.

Working time: the second shift (from 3 PM to 11 PM)

Start date: January 2026

Base salary: PLN 66,500 - 99,700 + annual bonus 

Job Duties and Responsibilities:

• Support and improve global product repair processes
• Be the go-to person for product and service questions
• Collaborate with Product Service & Support teams
• Assist partners with escalated service issues (in-field & workshop)
• Monitor partner performance and recommend improvements

Job Skills and Qualifications:

• 2+ years of experience working with hardware products - in service, repair, or technical support
• Practical understanding of electronics and hardware troubleshooting
• Experience with onsite or workshop repairs is a strong advantage
• Engineering background (especially Electrical/Electronic Engineering/ Computer Networking / IT ) is a plus, but not required
• Comfortable with Microsoft Office; Salesforce/BI tools are a plus
• Proactive, organized, and improvement-driven mindset
• Strong communication skills

Our benefits include: