The Support Specialist will assist in building, maintaining, and troubleshooting cloud and on-premises infrastructure environments used for customer demos and engineering testing. This role will support the Manager, Customer POV, Demo & Lab environments in ensuring high availability, collaborating with presales and engineering teams, and implementing automation to enhance efficiency.

Key Responsibilities:

• Infrastructure Support: Assist in the setup, maintenance, and monitoring of cloud and on-premises infrastructure for customer demo environments, trial environments, and engineering testing, ensuring reliability and performance.
• Troubleshooting: Identify and resolve infrastructure issues under the guidance of the Enterprise Architect
• Automation Assistance: Support the development and implementation of automation scripts (e.g., Python, PowerShell) and tools (e.g., Terraform) to streamline provisioning and management tasks.
• Cross-Team Collaboration: Work with sales , engineering, and product teams to understand requirements and provide infrastructure support for demos, trials, and testing.
• Configuration Support: Help configure product storylines and environments for demos and trials, ensuring alignment with customer needs and product capabilities.
• SaaS Integration Support: Assist in integrating solutions with SaaS platforms like Workday, Oracle, or Salesforce to enhance demo and trial environments.
• Documentation and Reporting: Maintain documentation for infrastructure setups, configurations, and troubleshooting processes, ensuring clear communication with the team.
• Customer POV Assistance: Support the maintenance and monitoring of customer proof of value environments, ensuring a seamless experience for customers.

Qualifications:

• Experience: 3-4 years of IT experience, with exposure to IT security, or identity management platforms (e.g., Okta, Ping, or similar IAM solutions).
• Technical Skills:
• Basic understanding of infrastructure technologies (cloud platforms, virtualization, networking).
• Practical experience in at least one cloud platform(e.g., AWS, Azure, GCP), with the ability to deploy and manage resources (e.g., EC2, Azure VMs, or Google Cloud Storage) and configure basic security settings (e.g., IAM roles, security groups).
• Entry-level proficiency in scripting languages (e.g., Python, PowerShell) with the ability to write scripts for automation of IT tasks
• Hands-on experience with automation tools (e.g., Terraform, Ansible) for provisioning infrastructure and familiarity with containerization technologies (e.g., Docker, Kubernetes) for deploying and managing containerized applications.
•  
• Working knowledge of Directory Services (e.g., Active Directory, Azure AD/Entra ID), including experience with user and group management
• Soft Skills:
• Team-oriented with strong collaboration and communication skills.
• Adaptable to a fast-paced startup environment with changing priorities.
• Solid problem-solving and troubleshooting skills with a willingness to learn.

Our Culture 

We’re driven to build a strong company culture and are looking for individuals with solid alignment with the following:

• Ownership Mindset
• Act with Integrity
• Guardians of our Customers
• Opinionated Humility
• Build Trust, Earn Trust

At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.

Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants according to applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email