First National Bank of America is seeking a methodical and collaborative IT Change and Compliance Coordinator to join the Information Technology team. The IT Change and Compliance Coordinator helps IT Operations deliver technology changes safely, consistently, and in line with standards. This role splits time between change management responsibilities (coordinating releases, facilitating CAB, enforcing change processes) and compliance support (documentation, audit preparation, and monitoring adherence to IT procedures). The analyst partners with Infrastructure & IT Operations staff as well Software Development, serving as both a guide and, when necessary, a gatekeeper to reduce risk and improve reliability.

Responsibilities:

Change Management (approx. 50%)

•  Support release management activities, including scheduling, documentation, and cross-team coordination
•  Track change approvals, monitor release calendars, and escalate risks or conflicts
•  Coordinate Change Advisory Board (CAB) communications and meetings, maintain agendas, record outcomes, and ensure communication of decisions
•  Enforce change management standards and empowered to block changes/releases that do not meet established requirements

Compliance Support (approx. 50%)

•  Monitor adherence to IT policies, standards, and procedures; escalate non-compliance when necessary
•  Support documentation and tracking of BCP testing activities to demonstrate readiness and compliance
•  Maintain process documentation, ensuring accuracy and accessibility
•  Support internal audit requests by collecting, organizing, and validating evidence

Qualifications:

• Up to 3 years of experience in IT operations, compliance, or service management (internships or academic project experience welcome)
• Familiarity with ITIL concepts (change and release management) preferred
• Strong organizational skills, with attention to detail and deadlines
• Effective communicator with both technical and non-technical audiences
• Comfortable balancing collaborative support with enforcement when required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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