About Us

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

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The Opportunity

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our Cloud Contact Center solution. You will be a key member of the team, responsible for creating clear and comprehensive technical content for our customers and developers.

This is a hands-on role where you will work closely with product managers, engineers, and customer success teams to document our products, including CRM integration guides, SDK documentation, and supplemental API information. You will also help us consolidate our existing documentation into our primary platforms, Zendesk and Confluence, ensuring our content is organized, up-to-date, and easy for our users to find and understand.

What You’ll Do

• Create, update, and maintain end-user and developer documentation, including SDK guides, CRM integration instructions, and API references.
• Collaborate with Product Managers, Engineers, and other stakeholders to understand product features and documentation requirements.
• Manage documentation projects and timelines effectively using Jira.
• Consolidate and organize existing documentation within Zendesk and Confluence to create a unified and accessible knowledge base.
• Contribute to creating and publishing release notes for new features and product updates.
• Assist with public-facing, developer-oriented projects.

What You’ll Need

• 2-4+ years of experience in a Technical Writing role.
• Demonstrated experience writing for a technical audience, such as developers (APIs, SDKs).
• Hands-on experience with documentation and project management tools like Zendesk, Confluence, and Jira.
• Proficiency with Markdown, XML, and version control systems like GitHub.
• Ability to quickly grasp complex technical concepts and make them easily understandable.
• Excellent written and verbal communication skills.
• Experience working in an agile development environment.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Please provide writing samples or a link to your portfolio with your application.
• Bachelor's degree or equivalent experience.

Annual Hiring Compensation: €45,000 - €48,000 

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

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UJET is an Equal Opportunity Employer

UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

• Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience. 
• Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
• Comprehensive Benefits: Medical, dental, vision, 401(k) plan, commuter benefits, and more.