About Us:

Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care.

At Forge, clinical care is paramount – it’s the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast, we have offices in New York, New Jersey, Pennsylvania, New Hampshire – and we’re growing! Come join us!

Who we’re looking for:

Reporting to the Vice President of Revenue Cycle, the Manager, Revenue Cycle will lead the day-to-day operations associated with patient eligibility, charge entry, accounts receivable management and patient invoice management. This role will be responsible for driving achievement of effective billing performance, through management of workload inventories, quality of billing submissions to insurance companies/ patients and active management of payments that may be delayed due to denial of charges at the insurance company or other related impacts to accurate revenue collection. The manager works collaboratively with internal partners to ensure timely and accurate billing and works actively with insurance company partners to resolve outstanding billing issues. The revenue cycle leader will manage a team of ~11 and will continually monitor and influence the execution of the team through use of performance data, quality monitoring and general business data.

As an experienced, collaborative, and hands-on key member of the team, you will serve as a strong, trusted business partner and revenue cycle expert working directly with clinical and business leaders around the company.  You will leverage department data to help provide performance insights to Forge Health leaders. This input will help inform business decisions, relationship management with key stakeholders as well as investments in process and tool improvements.

This position is a remote opportunity. 

Compensation range: $70-90k. This salary range reflects total compensation, which includes base compensation, but does not include benefits and other company perks. Exact compensation may vary based on skills, experience, and location.

What you’ll be doing:

Operational Leadership

• Execute on strategy and lead the end-to-end revenue cycle function across coding, billing, and collections, ensuring operational efficiency and compliance with payer and regulatory standards.
• Manage and develop direct reports, fostering a culture of accountability, transparency, and continuous improvement.
• Partner with the VP of Revenue Cycle Management to define short and long-term RCM strategies aligned to company objectives.

Operational Excellence

• Oversee daily RCM operations for a high-volume telehealth practice with extensive payer contracts and multi-state presence.
• Ensure accurate charge capture and coding practices that support compliant reimbursement and appropriate provider documentation.
• Own key workflows and process maps for claim submission, follow-up, denials, and appeals; identify and resolve friction points quickly.
• Collaborate with IT team to improve automation, EDI connectivity, and billing system integrations.
• Actively manage billing work inventories relates to mental health and substance use disorder services with commercial health plans, state Medicaid and managed-care organizations, and Medicare.
• Proactively identify situations which require intervention (i.e. denials, underpayments, and other issues). Plan, prepare, and conduct corrective course of action(s) in partnership with key stakeholders.
• Make corrections to staff execution and/ or business process challenges that lead to revenue collection delays
• Ensuring that patient insurance eligibility is actively managed to ensure smooth billing experience for patients and effective submission to the applicable insurance companies.
• Effectively utilize available data to identify key performance theme and trends.
• Active coaching and development of RCM team as it relates to their direct performance of defined objectives as well as their professional development.
• Fostering a team environment that promotes performance, belonging and engagement.
• Ensure that the RCM team executes the defined processes in accordance with applicable regulations, policies and procedures.

System, Analytics & Performance Management

• Enhance, track, and report on KPIs to identify areas for improvement and drive performance.
• Partner with IT to develop automated dashboards and monthly reporting packages.
• Drive data-driven performance reviews with sub-teams to identify trends, root causes, and opportunities for process improvement.
• Leverage deep understanding of revenue cycle systems to recommend and implement technology-driven process improvements.
• Collaborate with IT and product teams to optimize system functionality and drive adoption of new tools and enhancements.
• Serve as a key resource for system training, ensuring team members are proficient in all relevant platforms and tools.

• Identify and ensure revenue cycle management training needs at all levels of the organization, and foster change to achieve performance improvement initiatives.
• Prepare impactful reports, analytics, summaries, and visualizations to communicate findings.
• Evaluate and pilot new software solutions to enhance scalability, compliance, and overall revenue cycle performance.

Cross-Functional Collaboration

• Serve as the operational liaison between RCM, Clinical Staff and Patient Support to ensure documentation and billing alignment.
• Partner with Contracting/Credentialing rep to ensure accurate payer setup, EDI enrollment, and fee schedule system updates.
• Collaborate with Finance on cash forecasting, revenue recognition, and variance analysis.

Compliance & Continuous Improvement

• Maintain compliance with payer and state telehealth billing requirements.
• Lead initiatives to improve claim accuracy, reduce denials, and accelerate cash collections.
• Proactively identify automation and system enhancement opportunities to improve efficiency and scalability.

How we define success:

• Bachelor’s degree in healthcare administration, business, finance, or a related field (Master's degree preferred).
• At least seven (7) years of experience in revenue cycle management in healthcare in positions of increasing responsibility
• Experience working with commercial health insurance companies, Medicaid programs, and Medicare programs.
• Experience in revenue cycle management in behavioral health preferred.
• Strong analytical and problem-solving skills, with the ability to interpret complex financial data and trends to develop effective revenue cycle strategies.
• Demonstrate comprehension of payor contracts, with special attention to complexities and details.
• Excellent leadership abilities, with a track record of building and motivating high-performing revenue cycle teams within addiction treatment facilities.
• Solid understanding of healthcare regulations, including HIPAA and confidentiality requirements specific to substance abuse treatment.
• Proficiency in revenue cycle management software and systems, with the ability to leverage technology for process automation and efficiency.
• Professional certifications in revenue cycle management or addiction treatment billing are highly preferred.

Why Forge?

The opportunity:

Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values:

• Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities – and a therapeutic community rewarded by success
• Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely
• Reciprocal: Without mutual trust and commitment, there can be no progress
• Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians
• Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others

The package:

At Forge, our people are our greatest asset. We’re collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can’t do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people:

• Competitive salary aligned with your experience
• Comprehensive paid time off package
• Annual time off to volunteer
• Parental leave
• Annual continuing education allocations
• Competitive medical, dental, and vision package 
• Annual subscription to a leading meditation app
• An environment that fosters professional development including financing for advanced licensure and certifications
• Internal supervision opportunities
• Dedicated, motivated team and chance to be part of a highly ambitious medical startup
• Modern, elegant, and high-end work environment

We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, actual or perceived disability, genetic information, marital status, and/or any other status not related to an applicant’s ability to perform the job duties. All employment practices will be carried out in accordance with federal, state and local laws.
We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed, we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.