Program Officer- Program Initial Resettlement - 2025448

World Relief

Towson, United States

November 02, 2025

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Program Officer- Program Initial Resettlement - 2025448

Towson, MD
Home Office – Human Services /
Regular, Full-time /
Remote
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
 
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
 
 
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.


This position is reliant upon funding and may be subject to modification or termination based on resource availability.


POSITION SUMMARY:
The Initial Resettlement Team oversees all activities related to refugee arrivals and initial resettlement in the U.S. under the PC Gap Supplemental Grant, Program of Initial Resettlement awarded to World Relief by the Office of Refugee Resettlement (ORR). The Program Officer manages day-to-day pre-arrival case management processes for post-allocation cases, reviews family reunification applications, and provides leadership and support for post-arrival initial resettlement programming across World Relief’s network of offices nationwide. A successful candidate will be self-motivated, collaborative, and an attentive listener. This individual will evaluate existing programs and develop new systems and guidance informed by best practices to better serve newly arrived refugee populations. They will also help monitor office compliance with PC program requirements and support training initiatives to equip field staff to effectively meet the needs of arriving refugees. 

ROLE & RESPONSIBILITIES:

    • Manages day-to-day required case management tasks and provides technical assistance for post-allocation of cases according to the assigned office portfolio.   
    • Manages (RPC) pre-arrival reports and adhere to given timeframes.   
    • Manage family reunification applications and report processing.   
    • Maintains accuracy of current database (e.g. IRIS, Dynamics) and recommends upgrades as appropriate.   
    • Responsible for overall program compliance for a portfolio of field and subrecipient offices through monitoring, consultations and technical assistance.   
    • Assist PC M&E Program Manager, Data & reporting Program Officer in development of a monitoring framework and data collection and reporting around grant compliance.   
    • Develop and maintain expertise in program subject areas and serve as the primary contact in these areas.   
    • Review reports submitted by field offices, provide feedback where necessary, and within the required timeframe.   
    • Oversight of World Relief’s beneficiary feedback survey, ensuring it remains an effective tool for offices, and that quarterly data summaries are released to local offices as applicable.    
    • Assist in development and implementation of annual Training Plan.
    • Collaborate with team members to identify pre-and post-arrival training needs for WR network.
    • Implementation of Training plan includes development of new training content, review and revise existing training, and facilitate and conduct trainings.   
    • Assist in training team members as needed   
    • Collaborate with team members to revise program procedures, tools, and methodologies as required, including staff manuals.     
    • Participates in RCUSA sub-committee meetings and working groups as appropriate and/or leading the groups as needed, and ORR working groups as needed.   
    • Collaborate with fellow PC Program Officers to meet programmatic needs of office portfolio to ensure high quality programming.   
    • Participate in all required meetings with WR network and cross-departmental meetings.   Plan and facilitates IR Community of Practice   
    • Report program strengths and weaknesses to Associate Director of Initial Resettlement and strategize on next steps.   
    • Assist with transition from PRM to ORR as needed.   
    • Other duties as needed 

JOB REQUIREMENTS:

    • Mature and personal Christian faith
    • Committed to the mission, vision, and values of World Relief
    • Desire to serve and empower the Church to impact vulnerable communities
    • Able to affirm and/or acknowledge World Reliefs , , and
    • Self-motivated, collaborative, and an attentive listener   
    • Excellent writing and editing skills   
    • Proficient in Microsoft Suite     
    • Ability to research & data analysis.    
    • Excellent attention to detail and ability to multi-task.    
    • Experience working in a grant-compliance context.      
    • Domestic travel up to 20%. 

PREFERRED QUALIFICATIONS:

    • Bachelors’ degree or equivalent experience in Social Work or in related field.     
    • At least 3 years’ experience in refugee resettlement work.   
    • Familiarity with IRIS, Dynamics, SharePoint, and Asana.     
    • Overseas and/or cross-cultural experience.     
    • Experience working in Preferred Communities and the PC Gaps/IAR programs or Initial Resettlement 
World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees
 
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
 
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
 
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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