CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions". 

Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!

The Head of Product is responsible for the performance, alignment, and strategic coherence of the CoinsPaid payment block. This role ensures every payment-related domain has a clear vision, measurable outcomes, and a defined contribution to company goals.

As a Head of Product you own the product operating system — planning, prioritisation, discovery, and delivery standards.

This role requires a mix of payments domain expertise, operational discipline, and hands-on leadership.

Responsibilities:

• 1. Portfolio Operations
• Lead portfolio planning considering dependencies, resources, and company OKRs.
• Ensure each stream in the portfolio has a clear Vision aligned with CoinsPaid’s strategic goals.
• Manage dependencies across domains
• 2. Product Operations
• Build and maintain a unified Product Development Lifecycle (PDLC) across all teams.
• Define and enforce operational standards:
• PRD / SRS
• Epics, documentation, backlog structure, prioritization rules
• DoR/DoD policies
• Ensure transparency of priorities at both team and portfolio levels.
• Align quarterly and sprint-level product plans with business departments.
• Establish metrics collection and reporting frameworks that connect product and business outcomes.
• 3. Team Management & Cross-Functional Alignment
• Build growth plans (PDPs) with product managers based on skills and domain needs
• Run regular 1:1s, provide feedback, and help resolve challenges
• Foster a collaborative, feedback-driven, ownership-based culture
• Build a culture of accountability and shared success: “we did it” instead of “they did it.”
• 4. Product Collaboration
• Design and lead processes that enable cross-department alignment between Product, PMO, Engineering, Sales, and Customer Success.
• Drive active problem-solving rather than escalation — unify stakeholders around results.
• Communicate product performance and updates to stakeholders
• Manage key third-party partnerships (tech providers, data, services)
• 5. Product Discovery
• Lead continuous market and competitor discovery across all CoinsPaid domains.
• Ensure structured collection and analysis of feedback from customer-facing teams (Sales, AM, CS, Support).
• Track top-10 clients’ pain points, alternatives, and opportunities.
• Translate market intelligence into actionable insights for Lead PMs.
• 6. Public Documentation Ownership
• Own and govern the lifecycle of public product documentation — relevance, accuracy, update cadence.
• Implement structured review and ownership assignment across product teams.

Requirements:

• 6–10 years in Product Management, with at least 3 years in a senior leadership role overseeing multiple product teams or domains.
• Proven experience in payments, acquiring, or fintech infrastructure (PayFac, PSP, or EMI/EMA).
• Strong understanding of payment flows, merchant onboarding, settlements, and risk management.
• Experience managing white-label or B2B platform products with multiple client integrations.
• Strong stakeholder management and communication
• Solid understanding of product analytics and unit economics
• Experience with cross-functional teams and distributed teams
• Technical background or understanding of API-based payment architectures.
• English: B2-C1

Nice to have:

• Prior leadership role in a regulated payments or EMI institution.
• Familiarity with multi-country product scaling (EU, USA).
• Experience with product analytics tools (Tableau, Metabase, Amplitude).
• Exposure to merchant onboarding and compliance automation tools.
• Technical background or understanding of API-based payment architectures.

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