Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You’ll Come In

We’re looking for someone to influence how The Farmer’s Dog communicates with its leads, customers, former customers, and evangelists. You’ll play a meaningful role in driving the Customer Relationship Management/Lifecycle strategy for our Acquisition function, as well as implementing strategies that support The Farmer’s Dog’s most significant objectives (think: changing the way people think about pet food, launching new product lines, delivering joy to our customers’ inboxes, and so much more!). We’ve already built a Martech stack that can support your bold and innovative ideas in the realms of segmentation, personalization, multi-channel communication, experimentation, etc.—and now we want you to take the wheel.

In the role, you’ll be part of our Acquisition function and partner closely with teams across the business (Brand, CX, Retention, Operations, Data Strategy & Insights, Engineering, etc.) to build an outstanding multi-channel communication strategy for our prospective customers (think: email, SMS, direct mail, audience targeting strategies across media channels, and more!).

You’ll work on everything from gaining a deep, multifaceted understanding of how to overcome barriers to purchase via high-impact, sophisticated experimentation to strategizing how and when we communicate new products and messaging to our database of leads. You’ll also collaborate cross-functionally with media channels across Acquisition to drive strategies that help us acquire leads more efficiently and effectively.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

How You'll Make An Impact

• Drive the CRM strategy for Acquisition — implementing high-impact initiatives across the prospective customer lifecycle that accelerate trial and subscriber growth, revenue generation, and drive personal relationships at scale.
• Manage and grow our Acquisition CRM group (2 direct reports) through thoughtful support, mentoring, coaching, and continuous feedback and development to set them and the function up for long-term success.
• Partner cross-functionally across the business to deeply understand our leads and customers, and use those insights to launch relevant experiments that improve dogs’ lives.
• Work with channels across Acquisition to develop meaningful audience targeting and retargeting strategies.
• Collaborate closely with our Data function (Data Science, Engineering, Analytics, etc.) to develop clear hypotheses and experiments in order to constantly evolve and improve how, when, and what we communicate to our leads.
• Manage the campaign deployment process to ensure impactful campaigns launch smoothly (and mistake-free!).
• Partner closely with our Customer Experience (CX) team to bring to bear lifecycle automation to improve customer and agent experiences.
• Drive the email deployment calendar while working cross-functionally.

We're Excited About You Because

• You have at least 5 years of experience in CRM/Lifecycle campaign management at a consumer company.
• You have 2+ years of management experience leading a high-performing team, supporting day-to-day execution, setting goals, and coaching for growth and development.
• You demonstrate a history of using direct communication channels to drive business results and improve the customer experience.
• You love the idea of being given the keys to an incredibly robust segmentation/personalization engine — it’s incredibly exciting, and you probably already have ideas about what you’d like to implement.
• You’re an expert in email and SMS automation. Bonus points for experience with CDPs like Simon Data, Iterable, Optimove, etc.
• You have a solid understanding of HTML and Java-based templating languages (Jinja, Django, ESP-specific, etc.).
• You have a working understanding of relational databases; SQL experience is a plus.
• You have strong analytical skills and a consistent track record of working with data to drive email campaign conceptualization and business results.
• You’re a skilled communicator with the ability to absorb and distill complexity into simple terms to drive decision-making.

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.

Our Belonging Philosophy:

At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships.
We anchor this belief in a simple phrase: “Everyone’s welcome at the dog park.” No matter your background, identity, or role, there’s space for you here. There’s no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it’s about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow.
                    
We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we’re listening and learning from our Team.

Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive.

A Few of Our Best Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO 
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $117,000.00 - $140,000.00 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit .

Reasonable Accommodations

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.  If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .