GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Essential Job Duties and Responsibilities:

• People Leadership & Team Development – Lead, coach, and develop Specialists and Sr. Specialists through performance feedback, training, and career support.
• Escalation Management – Oversee and resolve complex or high-risk escalations, serving as the final decision point before senior leadership.
• Compliance Oversight & Quality Assurance – Ensure team work meets compliance standards, documentation accuracy, and audit readiness.
• Cross-Functional Collaboration – Represent the team in leadership-level discussions and align processes with Legal, Compliance, and other departments.
• Process Improvement & Reporting – Analyze team performance, identify inefficiencies, and drive process or policy improvements.
• Other duties as assigned from leadership to support team

Required Skills, Knowledge and Abilities:

• 2-5 years experience in Recovery management including bankruptcy, foreclosure and probate.
• Strong leadership and coaching skills with the ability to mentor, develop, and evaluate team members.
• Advanced problem-solving and decision-making skills, particularly in escalated or high-risk scenarios.
• Excellent written and verbal communication skills for cross-team collaboration and customer/regulatory escalations.
• Strong organizational and time-management skills with the ability to balance multiple priorities.
• Proficiency with servicing systems, credit bureau platforms (e.g., E-Oscar, DCM), and productivity tools (Microsoft Office/Google Workspace).
• In-depth understanding of servicing operations, including bankruptcy, foreclosure, probate, and regulatory compliance.
• Strong knowledge of federal and state regulations impacting servicing operations (e.g., FCRA, bankruptcy procedures, foreclosure laws).
• Familiarity with compliance, audit readiness, and risk management frameworks.
• Understanding performance metrics, SLA management, and reporting practices.
• Lead a team effectively by setting goals, monitoring performance, and providing feedback and development opportunities.
• Handle escalations with professionalism, discretion, and sound judgment.
• Drive process improvements by identifying inefficiencies and recommending/implementing solutions.
• Collaborate with cross-functional leadership (Legal, Compliance, Billing, Collections) to resolve systemic issues.
• Adapt to changing priorities and perform additional duties or special projects as assigned by leadership.