RainFocus, one of the most innovative software companies, is in search of an exceptional Manager of Logistics & Shipping for our On-site Operations.

 

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

The Manager of Logistics & Shipping oversees the planning, execution, and continuous improvement of all shipping and logistics operations that support RainFocus onsite events. This individual will lead a small team of Logistics & Shipping Specialists responsible for packing, shipping, tracking, and maintaining equipment inventory across global event sites. The ideal candidate is both a strategic thinker and a hands-on leader who thrives in a fast-paced, high-stakes role requires excellent communication, planning, and leadership skills, as well as the ability to adapt quickly to changing event demands. While standard working hours are 8am–5pm, flexibility for occasional evening and weekend work is required to support critical event timelines.

Essential Responsibilities:

• Leadership & Oversight
• Lead, mentor, and develop the Logistics & Shipping team to ensure smooth operations, accountability, and professional growth.
• Oversee workload distribution, shipping schedules, and performance tracking to ensure all event-related shipments meet or exceed expectations.
• Collaborate closely with internal teams (Event Operations, Client Success, and Technology) to align shipping and logistics strategies with event needs.
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• Operational Management
• Build, manage, and optimize complex shipping plans for U.S. and international events.
• Ensure efficient use of company inventory, balancing shipping costs, timing, and equipment availability.
• Maintain vendor relationships with freight, customs, and warehousing partners; negotiate and manage service-level agreements.
• Oversee inspection, packaging, and documentation processes for accuracy, compliance, and quality assurance.
• Partner with the procurement and finance teams to manage shipping budgets and identify cost efficiencies.


• Process Improvement
• Develop, document, and enforce logistics processes to improve scalability and reduce risk.
• Implement best practices for customs documentation, equipment tracking, and vendor management.
• Identify and implement technology tools to increase visibility, efficiency, and accountability across the logistics lifecycle.

Required Skills and Experience:

• 5+  years of experience with logistics and shipping
• Strong problem-solving skills
• Understanding of U.S and International customs laws and regulations
• Communication skills that build relationships 
• Strong skill set with MS Office (specifically, Excel and Word)
• Must be able to lift 50 lbs.

Personal Characteristics:

• The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
• Team-oriented leader who builds trust and inspires confidence.
• Strategic and proactive thinker who anticipates challenges before they occur.
• Strong communicator who promotes transparency and accountability.
• Adaptable, resilient, and motivated by problem-solving.
• Driven to create structure and efficiency in a fast-paced, evolving environment.

Success Measures:

• All shipments are executed on time, within budget, and with correct equipment.
• Team performance consistently meets or exceeds delivery and quality standards.
• Positive feedback from internal teams, vendors, and event partners.
• Continuous improvement in shipping efficiency, accuracy, and cost control.
• Documented, repeatable processes that support scalable event growth.

Total travel could be up to 10-15%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. 

What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!