Head of IT Support Team
Coins Paid
United States
November 06, 2025
Apply NowHead of IT Support Team
Remote - European Region
Engineering – IT Service Management /
Full-time /
Hybrid
CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!
We are looking for a Head of ITS team to oversee and manage the back office infrastructure and other important operations in the corporate environment. The Head of IT is responsible for the company’s internal information technology systems, processes.
As the company has grown the position requires a dynamic IT leader who can thrive in a growing and fast-evolving organization. To be successful, you should have a strong experience in enterprise architecture work, understand the requirements of the operational IT work, and have superior project and people management skills.
As a Head of ITS, your primary responsibilities will include:
- Analysing departmental needs and boosting productivity, efficiency, and accuracy to inform business decisions
- Analysing processes, technologies, and vendors continually to find areas for improvement
- Maintaining essential IT infrastructure including operating systems, applications, laptops
- Building relations with vendors and procurement of IT software
- Taking responsibility for projects and solutions within the business initiative
- Handling business-critical IT tasks and systems administration
- Tracking and maintain hardware (laptops) and software inventory
- IT Continuity planning: responsible for IT risks identification, contingency/recovery plans documentation, avoid unplanned downtime
- Leading and developing team of 5 people, skills, and competences in the team
To be successful in this role, you will need:
- Proven experience as Head of IT or similar role (3 years minimum) in managing IT operations and systems
- Proficiency in English and Russian, written and verbal. Upper-intermediate level of English
- Must be able to work independently to gather requirements and translate those into solutions
- Ability to work cross-functionally and communicate with technical and non-technical teams
- Good communication verbal and writing skills
- Demonstrate accountability & ownership to drive service improvement and has strong priority setting, flexibility and discipline
- System approach to developing services and work
- Strong analytical and problem-solving skills
Nice-to-Have:
- Understanding & implementing best practice in ITIL & ITSM principles
- Knowledge and understanding of the process part and building processes in the enterprise
Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2024 CoinsPaid was awarded more than 10 times:
- Acquisition International 2024 - Best Crypto-payment Solutions Firm 2024 - Europe;
- World Business Annual Awards 2024 - Leading Blockchain & Cryptocurrency Firm in Europe 2024;
- World Business Annual Awards 2024 - Best Blockchain Initiative Europe 2024;
- World Business Annual Awards 2024 - Best Blockchain Fintech Company Europe 2024;
- Global Brands Magazine Awards - Leading Cryptocurrency Payment Solutions;
- ICA Compliance Awards - Development of Automated Real-time Risk Assessment System;
- Europe Fintech Awards - Crypto Award;
- EiGE Awards - Best Payment Provider 2024;
- World Business Annual Awards 2024 - Best Cryptocurrency Payment Solution Provider Europe 2024;
- World Economic Magazine 2024 - Best Digital Payments Solutions Provider;
- Malta Fintech Awards by Dynamic Events - Payment Services Provider of the Year;
- Global Brands Magazine Awards - Best Crypto Payment Gateway;
- Business Awards UK - Best Cryptocurrency Tech;
- EGR B2B - Best Cryptocurrency Service Supplier 2024;
- Global Cards & Payments Innovation Awards - Best B2B Payments Initiative;
- International Investor Award - Most Advanced Crypto Payment Processing Firm 2024.
Solid facts about CoinsPaid:
- Private and profitable company, registered and licensed in Estonia;
- Secure business, with regular financial and regulatory audits;
- Over 10 years of experience in the blockchain development;
- Over €700M processed in crypto monthly;
- Over 1M transactions processed monthly;
- Over 800 merchants accounts serviced;
- Over 270 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!
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