Share this job SVGs not supported by this browser. Description Maviance PLC is a fast-growing digital financial service provider and technology consulting company. Maviance PLC is part of the Maviance Group which consists of daughter companies in Germany, France, and the UK. Maviance Group is specialized in delivering customized solutions and value-added services as well as industry specific web and mobile solutions for telecom, utilities and financial institutions, businesses and governments, with a key focus in emerging economies. Maviance PLC as a fintech develops, operates, and grows a technological platform that focuses on increasing and facilitating access to digital financial services (including bill & payment aggregation, retail payments, agent banking, corporate & bulk payments) to people, companies and government entities of all income level across Cameroon. Maviance PLC is engaging in its expansion phase in Cameroon and within the CEMAC (Central African) region with the goal of establishing the company as the #1 leading player in the Fintech and Digital Financial space. To help us grow into the company that can bring meaningful change to the way people get access to great financial products and services, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us. The Role We seek a self-motivated and energetic Corporate Partner Support Analyst. They will work with the Head of Partner Support and other Analysts to resolve general back office customer calls & issues reported by our partners or detected internally and to ensure that support calls and help desk tickets are dealt with promptly and appropriately. Further to this, they will participate in the continuous learning of the organization through documenting novel issues and appropriate steps for their resolution. The Corporate Partner Support should have experience in Telco/ICT customer support environments. They will be required to provide valuable input into the improvement of services through network & service monitoring and to proactively problem-solve to avoid similar issues re-occurring by applying best-practice when resolving customer issues. They will work closely with the team of current Partner Support Analysts in customer-query management and issue resolution. The position will be based in Douala - Cameroon. Your main duties and responsibilities for this role include: Managing and developing strong partnerships through the delivery of exceptional support services. Define service offerings and SLAs for partners, ensuring alignment with partner business objectives. Onboard new partners, provide necessary training, and ensure smooth service delivery. Manage day-to-day partner support, including incident management, problem resolution, and request fulfillment Liaising between Partner Support Analysts, Team Leader, and Line manager to resolve issues and provide excellent service to partners Documenting issue resolution to contribute to department reference and training materials Gather partner feedback, identify areas for improvement, and implement changes to enhance partner satisfaction. Ability to create clear and comprehensive partner-facing documentation to support onboarding, integration, and ongoing collaboration. Requirements Skills and Competencies MUST: Excellent command of English & French Language: Reading, Writing, Speaking Strong communication and relationship management skills Experience in customer support or client-facing roles Effective verbal and written communication Problem-solving Empathy Patience Time management Ability to work autonomously and collaboratively Bilingual proficiency in French and English Candidate Motivation Passion for helping others Drive for excellence Team spirit Growth mindset Qualifications and Experience Diploma/Bachelor’s degree in a relevant field Certification in customer care-related courses is an advantage Previous experience on the use of various service desk tools Advanced technical help-desk experience, with network monitoring tools and methodologies advantageous 2 – 4 years of experience in corporate support role Benefits We are offering you an exciting and promising opportunity. Competitive salary Fast paced and dynamic environment, where you can make an impact Opportunity to work with leading technologies Growing global organization with a highly entrepreneurial spirit We work at the very cutting edge of fin-tech in Africa We solve relevant problems for Africa and the world in hope of continuing to make an impact on the millions, if not billions, of users who also believe in what we do Apply for this job