Share this job SVGs not supported by this browser. Description About PrePass PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day. That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation. About the Role We’re looking for an experienced and detail-oriented Onboarding Analyst to lead strategic onboarding projects for our clients. In this role, you’ll collaborate closely with finance, operations, sales, and customer success teams to design and execute tailored onboarding strategies. You’ll manage large-scale projects, analyze complex data, and ensure seamless integration of our solutions. This is a hybrid position based out of our Phoenix, AZ office. Essential Responsibilities Project Management & Implementation Strategy Lead end-to-end client onboarding initiatives with a focus on delivering a premium, white-glove experience for clients. Identify process improvements to streamline onboarding workflows and reduce time-to-value. Collaborate with cross-functional teams to design scalable, client-centric onboarding strategies tailored to unique business needs. Maintain onboarding playbooks, templates, and best practices to ensure consistency and excellence. Serve as the primary point of contact during onboarding, ensuring clear communication, proactive issue resolution, and high client satisfaction. Monitor onboarding performance metrics and continuously refine strategies based on feedback and outcomes. Facilitate training and enablement sessions to empower clients and ensure successful adoption of PrePass solutions. Technical Collaboration & QA Partner with development teams to provide input on software enhancements and bug fixes. Document implementation processes, workflows, and configurations for future reference. Troubleshooting & Continuous Improvement Proactively identify and resolve issues during the implementation process. Participate in post-implementation reviews to gather feedback and identify areas for improvement. Stay current on industry trends, best practices, and emerging technologies in software implementation. Requirements Qualifications Bachelor’s degree Minimum 2 years of experience in implementation, deployment, or similar roles. Proven ability to analyze large datasets and generate complex Excel spreadsheets (formulas, functions, macros). Strong analytical skills with the ability to translate business requirements into implementation strategies. Excellent problem-solving and troubleshooting abilities. Strong verbal and written communication skills for both technical and non-technical audiences. Ability to manage multiple projects and prioritize tasks effectively. Self-motivated with a proactive approach to continuous improvement. Bonus Points For Experience using Power BI or other business intelligence tools. Familiarity with self-service data analytics tools such as Alteryx. Familiarity with project management tools such as Smartsheets. Desired Characteristics Strategic thinker with a proactive, problem-solving mindset. Comfortable navigating ambiguity and change. Strong interpersonal and cross-functional collaboration skills. High degree of initiative, ownership, and accountability. Ability to communicate complex concepts clearly and effectively Benefits How We Will Take Care of You Robust benefit package that includes medical, dental, and vision that start on date of hire. Paid Time Off, to include vacation, sick, holidays, and floating holidays. 401(k) plan with employer match. Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships). Tuition Reimbursement Program. Voluntary benefits, to include but not limited to Legal and Pet Discounts. Employee Assistance Program (available at no cost to you). Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees. Community Give-Back initiatives. Culture that focuses on employee development initiatives. Join Us At PrePass, our mission drives us. We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values. Ready to help move the transportation industry forward? Join us and let’s drive progress—together. Apply for this job