Honda Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.

Responsibilities

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

• Proactively reach out to customers to schedule and confirm service appointments
• Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
• Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
• Overcome objections and present the value of timely service and genuine Subaru care
• Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
• Collaborate closely with Service Advisors and management to maximize daily shop capacity
• Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

• Preferred: Minimum 2 years of experience in a Call Center, BDC, or high-volume customer contact role (automotive experience preferred)
• Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
• Exceptional communication, listening, and persuasion skills
• Strong organizational habits and attention to detail
• Energetic, upbeat, and professional attitude
• Ability to multi-task and adapt quickly in a fast-paced environment
• Dependable, polished, and driven to succeed

Schedule 

This role follows our Service Center hours: 7:00 AM – 6:00 PM, Monday through Friday, and 7:00 AM – 5:00 PM on Saturdays. You’ll always have Sundays off and one extra weekday off each week. This position requires availability during Service Center hours of operation:

• Monday – Friday: 8:00 AM – 6:00 PM
• Saturday: 8:00 AM – 5:00 PM
• Sunday: Closed

Compensation

• This position pays $20.00/hour, plus bonus opportunities based off performance, such as Individual Appointment Shown. 

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.