Share this job SVGs not supported by this browser. Description Vitesse: Your next adventure awaits! Join the team who are redefining the payments space. About Us At Vitesse, we're more than just a payments platform – we're the trusted financial infrastructure connecting the global insurance ecosystem. Tailor-made for insurers, brokers, MGAs, and TPAs, our unified platform optimises claims funds, enables real-time global payments, and delivers full financial control. Our impact is real: over $20 billion in payments across 200+ countries, hundreds of millions returned to insurers’ balance sheets, and counting. We’re licensed in the UK (FCA), Europe (DNB), and New York (NYDFS), with over 260 amazing colleagues worldwide. With $93 million recently raised in Series C funding from KKR, our journey is just beginning, and our ambitions are sky-high. Headquartered in the heart of London and expanding across Europe and the US, Vitesse is where your ideas power tomorrow’s insurance solutions. Are you ready to make a difference? You're in the right place. The Role Working in our commercial organization, you will play a pivotal role in the heart of our business, focused on our US TPA network operating across the world’s largest insurance market. You will be responsible for liaising with the network of TPA’s based in the US. Through in-depth discovery, you will map out TPA’s internal processes and how these align with the Vitesse platform. The information you surface will be collated and factored into our product development roadmap, to remove any potential blockers to engagement and adoption of the Vitesse platform. You will assist the Vitesse sales team in arranging meetings with key decision makers and help promote the Vitesse platform. This will ensure our customers’ experience is market leading and that we can meet our ambitious growth targets. We are a fast growing team with big ambitions and in a small business there is plenty of opportunity to play an integral role in the growth of Vitesse, your colleagues and our customers. What You’ll Be Doing Relationship Management Serve as the central point of contact and manage the relationship between the organization and our network of TPA partners and clients, fostering strong partnerships and open communication. Represent the organization’s objectives to TPAs and relay feedback from TPAs to internal stakeholders. Facilitate regular meetings and communication with TPA stakeholders to align on goals and address operational challenges. Develop strong relationships with our existing key clients through proactive engagement, effective communication and a deep understanding of our product offering Fully understand the customer corporate / organization structure, key ways of operating, key stakeholders and potential whitespace (i.e. where in the company we could offer a service). And to articulate this within Vitesse - to act as a client advocate. Clear understanding of client's roadmap/strategy, needs and pain-points. Maintain knowledge of customer sector, payments and platform. Proactively learn/educate in advance of engagement with clients. First point of contact for strategic / commercial queries for existing clients/user, responsible for coordinating internal processes/resources to get to resolution. Improve Proposition / Process Mapping Collaborate with TPAs to document, map, and understand their internal workflows and processes. Identify gaps, inefficiencies, or misalignments between TPA processes and the company’s expectations. Develop and maintain detailed process documentation to support knowledge sharing and decision-making. Collect and analyze feedback from TPAs, internal teams, and customers regarding TPA performance and processes. Leverage feedback to identify opportunities for enhancing the organization’s service offerings and operational efficiency. Present actionable insights and recommendations to senior management to inform strategy and improvements. Engage external stakeholders and key internal stakeholders (e.g. Product, Operations and Development) to ensure that client feedback (e.g. opportunities, issues, gaps) and deeper industry expertise informs our system and process development and strategic / product roadmap (to be the voice of the client). Maintain a tracker of all service and product feedback received; to escalate in a timely manner, to identify and prioritize platform/process improvements as part of our product strategy and to enhance our proposition. Analyse data to: identify payment patterns, ways to optimise payment flow, increase revenue and enhance the Vitesse experience. Coordinates with BD, RM, Ops etc to make this happen. Support the head of the team in key business initiatives and forums. Revenue and Growth Help facilitate sales meetings with select TPA’s and assist the sales team in successful sales engagements to create new revenue opportunities for Vitesse. Create and develop client presentations and sales materials to support business development conversations. Sharing new product initiatives to TPA’s and scope viability of products and features on a customer-by-customer basis. Engagement and Onboarding Support the onboarding process for non-contracted TPA’s. Deliver engaging overview/demonstration sessions of Vitesse to stakeholders (not end users) of current clients/users or new non-contracted TPAs. Industry Knowledge and Network To apply your acquired knowledge and understanding of the insurance industry (all participants) to navigate your way to delivering business. Requirements What you'll need to succeed A commercial mindset and a network of key relationships in the TPA space. A proven track record in relationship building with minimum of 10+ years’ experience in a commercial role. Extensive experience in the Insurance industry. Excellent interpersonal, verbal and written communication skills. Proven ability to manage multiple tasks, projects and deadlines simultaneously. Proficient computer skills, especially Microsoft Office applications and Salesforce for effective client management. Ability to work effectively in a team environment. Passion for fintech/scale-ups with a mentality to get your hands dirty! Benefits 2 days of volunteering leave Recruitment referral fees of $1,000 Medical Insurance Basic life & AD&D insurance Access to our mental health therapy partner Oliva wellbeing platform. Sabbatical – after 5 years Sick Leave – 5 days Annual leave – 20 days Maternity leave Paternity leave Voluntary Critical Illness and accident Insurance (employee paid) Employee Assistance Program Ongoing learning & development Commuter Benefits We offer a hybrid work approach with 3 days in the office. We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect. Please confirm if selected for an interview, what interview adjustments you would need? You can contact Clara Moretti-Parker on clara.moretti-parker@vitesse.io or in her absence contact our People Team PeopleTeam@vitessepsp.com. Apply for this job